'Instead it is 'we received your inquiry, thank you so much.'' 'It's the situation where they don't even call it a refund request,' Phillips said. Have an issue with Amazon or eBay? They both have extensive dispute resolution programs, with 20 years of fine-tuning.īut with Mercari, according to many complaints, it's often just between the buyer and seller to sort things out. If you buy something from a local antique or jewelry store, and have a problem, you bring it back and they'll typically make it right. The Better Business Bureaugives the Japanese-owned Mercari an 'A' rating.īut it gets just one out of 5 stars from the BBB, with more than 2,000 complaintsin the past three years about poor customer service.īoth buyers and sellers have filed complaints, with sellers claiming it's easy to be taken by a scam buyer. 'That one I sent back but did not get a refund, and they acted as if it never happened,' she said of Mercari. She shipped it back to the sender, but says she heard only crickets in response. She wrote it off as a loss, and then a second vintage sterling-silver ring she ordered turned out to be a cheap reproduction. 'It is supposed to be a certain size, and it's a half size wrong.'īut despite several emails back and forth with the seller and Mercari, she has had no luck getting a refund or exchange. She says she confirmed the mistake with a ring sizer.

'As soon as I took it out, I tried it on, and it did not fit,' Phillips said.

She says a seller sent the wrong-size ring. If you are looking to buy or sell used household items, clothing, Jewelry, or crafts, Mercari has seen its popularity soar the past few years, to where it has just entered prime time with an ad on the 2021 Super Bowl.īut it is generating thousands of complaints from unhappy users, and one Northern Kentucky woman says you need to use caution.ĭespite the flashy Super Bowl ad, Cami Phillips did not have a super experience buying vintage jewelry.

More and more buyers and sellers are turning to Mercari, with its lower fees and ease of selling. CINCINNATI - Watch out eBay, Etsy, and Facebook Marketplace: There's a new kid getting a lot of interest.

Mercari buyer with no reviews